FAQ's Events By Design
➢ How soon should I reserve the equipment for my event?
We accept bookings up to 12 months in advance. All reservations are booked and guaranteed with an agreed upon deposit and a signed rental contract agreement. We cannot guarantee availability without a reservation, therefore, it is strongly suggested to book well in advance to insure availability.
➢ How do I make a reservation?
We are happy to assist you in deciding on sizes, quantities and items for your event. Once we have finalized your order, a nonrefundable deposit of 50% of your order total is required at time of booking with a signed contract to reserve your order. The balance is due 30 days prior to your event.
➢ Can I make changes to my order after I sign the contract?
If so, how? Absolutely! We understand that your guest count and set up may change slightly before your event. We will touch base with you 30 days prior to your event for final order. Feel free to contact us anytime during the course of your planning for a quote on additional items. Keep in mind that if you have significant additions we cannot guarantee availability of items. Please let us know of any changes as soon as possible so that we can do our best to accommodate your needs.
➢ When is my balance due?
Your balance is due and payable 30 days prior to your event date. If you paid in full at time of booking to take advantage of a booking special then this does not apply to you unless you added more items to your order. In that case your balance with add ons is due at this time.
➢ Are the prices on your website for the day or for my entire event?
Prices on our website are based on per item per day rate. An agreed upon drop off and pick up time on the day of your event will be noted in rental agreement. Rental rates for an event longer than one day are by quote.
➢ When will my order be delivered?
Your order will be delivered according to the time agreed upon in your contract. If you need to make changes to the time please let us know as soon as possible as our delivery team is on a set schedule.
➢ What can I expect in regards to the delivery of my order?
You can expect all items will be delivered clean and ready for your use. Our delivery rate varies by size of your order and destination and is based on curbside delivery no more than 15 feet from our vehicle. PLEASE NOTE: If you would like our staff to set up tables, chairs, linens, decor items rented from us, or you have any other set up needs, we are happy to give you a quote on this service. This needs to be arranged in advance as our drivers are on a schedule and we will need to schedule the right crew for your set up. Dance floors and tents are set up by our staff and those fees are included in the rates for these items.
➢ What are my responsibilities in regards to the items I rent?
You are responsible for the equipment while it is in your possession including on site security and safety to make sure that the items are secure from theft or weather exposure until scheduled pick up time. In addition set up (locking in legs, etc.) for full stability, safe use (rough housing, improper use) and damages are your responsibility. These are laid out in final rental agreement.
➢ What should I expect in regards to my order being picked up after use?
Do I have to clean all the items I used? All items should be wiped clean and free of debris and ready for pick up in same condition as when you received them. Linens should be shaken of confetti, and no wax should be on linens. This is considered permanent damage and will result in replacement fee. We do not attempt to remove wax. Put in linen bag provided to you for pickup. You are responsible for any damage to items. Details are laid out in final rental agreement.
➢ What is your refund or cancellation policy?
The 50% deposit required at time of booking is non-refundable. If you paid in full at time of booking, then 50% of your order total is non-refundable. The remaining 50% will be refunded to you upon receiving written notice of cancellation. Refund will be paid with the same method of payment you used to book with us. Allow 3 weeks for refund to be issued.
Call: 503-505-0907 Email: firstname.lastname@example.org